WaveWhat gets in the way most weeks?
PatWe hear about schedule changes the night before.
WaveWho could fix that?
01
Every transcript
Line by line, in the person’s own words, with the question Wave was given beside each answer.
Wave is an AI interviewer. Your people answer by phone or in a browser, in their own words. When an answer needs a follow-up, Wave asks it. You read what they said, with every finding tied to the words behind it.
Nothing reaches your people until you approve it. Take your own interview first.
Hear it before you read about it. In your browser, no signup. A microphone is all you need.
WaveHow did the reporting feature work for you?
PersonHonestly, the export kept breaking, so I built a spreadsheet instead.
WaveWhat does the spreadsheet do that the feature didn’t?
PersonMy boss wants one number each Monday. The feature gave me twelve charts.
3-minute interview → Free pilot → A full round
How was the reporting feature?
“Export kept breaking.”
End of survey. You never learn why it mattered.
What does your spreadsheet do that the feature didn’t?
“My boss wants one number each Monday. The feature gave me twelve charts.”
Now you know what to build.
Example exchange · Written to show the format
You and Polk turn it into a Script with a purpose, sections, and goals. You edit it until it’s right.
You hear exactly what your people will hear. Nothing reaches them until you approve it.
People answer in a browser, call in, or have Wave call them. Phone calls work in the US and Canada.
Each conversation becomes a transcript with a summary on top. Across the round you get themes, and each one names the interviews behind it.
Wave introduces itself as an AI interviewer, in the browser and on the phone. In the browser, people read what happens to their answers and agree before Wave says anything. They can stop at any point. Wave works from the goals in your Script and doesn’t bring up topics of its own.
Six things, and each one can be checked. Open any finding and you’re reading what a person said.
Line by line, in the person’s own words, with the question Wave was given beside each answer.
“Late schedule changes are the main problem, and a team lead could fix them.”
A few sentences on top of every transcript, so you can read twenty-five interviews in a sitting.
Each theme names the interviews it came from. Open a citation to read the words.
When two groups disagree, Wave shows both positions side by side.
One Monday number.
Fix the export first.
What Wave recommends you do next, each tied to the themes that support it.
“Ask Customer 12 which number their manager reads first.”
Follow-ups worth a second conversation, named by person.
Every screen, quote, and number on this page is an example
Tell us what you want to understand and who to ask. We set up your Wave, five of your people talk to it, and you get the findings. Within 48 hours of the fifth conversation, a person at Polk checks the synthesis and sends it to you.
Capacity: we run a few pilots each month. Self-serve signup and checkout aren’t built yet, so after your pilot we price a full round with you directly.
The people who know what’s wrong are your staff, your customers, and your members. A real conversation with each of them takes an hour you don’t have, so it happens with three people and you guess about the rest.
So you send a survey. It comes back with ratings and one-line answers. “Export kept breaking.” It can’t ask what that cost someone, or what they did about it, and that’s the part you needed.
Wave works the same way for one person before a meeting as it does for a round across your whole staff. Here’s what happens at each step.
A Script has a purpose, sections, and goals for each section. You set how long the conversation runs, and Wave paces itself to fit. It keeps track of which goals each conversation has covered and which it hasn’t.
Learn what gets in the way for the team, and what they’d change first.
Wave hears what someone said and follows it. A homemade spreadsheet means something was missing, so that’s what it asks about.
A homemade spreadsheet means something was missing.
Example · The finding it leads to: “It answered the wrong question”
Wave doesn’t supply a panel. You invite your own customers, staff, clients, or members, and each gets their own link. You can see who has finished, who has started, and who hasn’t opened it.
Each theme names the interviews behind it. Select a citation to read what that person said. If you can’t trace a claim to a voice, it isn’t in the synthesis.
People needed one number and a next step. The charts took longer to explain than to use.
I needed one number. It gave me a wall of charts.Customer 1, turn 3 · Operations
Example round · 25 interviews · Select a citation
A round rarely ends in one clean answer. Wave keeps the disagreement visible and names the follow-up worth your time.
Wants an audit trail for every number.
Wants faster refresh, and doesn’t mind losing history.
Every round starts with one person saying what’s on their mind. A theme is something several people said, in different roles and in their own words.
“The file failed three Fridays running, so we stopped opening it.”
“I stopped trusting the numbers after the second bad export.”
“I needed one number. It gave me a wall of charts.”
“It told me what happened, never what to do about it.”
“Nobody told us it changed. We found out at the board meeting.”
“I’d have stayed if someone had called.”
Example round · Written to show the format · None of it comes from a real customer
You bring a question and the people who can answer it, and Wave holds the conversations. Two of the steps below are yours.
We need two things from you: the question and the people.
“I needed one number. It gave me a wall of charts.”
What a finding can claim: it comes from someone who spoke. It isn’t a statistical sample of everyone.
Hear from every person on the team, including the ones who don’t speak up in the room.
“What gets in the way most weeks, and who could fix it?”
Interview the people who’ll live with the project before you scope it.
“What have you already tried, and why didn’t it hold?”
Find the reason behind the rating, from the customers who use the thing every day.
“What did you build yourself because the feature didn’t do it?”
Ask members and residents in their own language, on a phone, with nothing to install.
“What should the board hear that it isn’t hearing?”
Take a short interview yourself, in your browser.
One question, five of your own people, real findings.
For when five conversations showed you it’s worth asking everyone.
Self-serve signup and checkout aren’t built yet. Until they are, every full round is priced with you directly, after you’ve seen a pilot.
A survey stops at the first answer. Wave asks a follow-up when an answer needs one, so you hear the reason behind the rating.
Find out before you commit. Try three minutes yourself, then let five of your own people try it in the free pilot. Wave tells everyone up front that it’s an AI.
Wave works from the goals in your Script and doesn’t bring up topics of its own. You take the interview yourself before anyone else, and people can stop at any point.
Check it. Every theme names the conversations behind it, and every citation opens the person’s own words.
No. They take a phone call or open a link in a browser. Phone calls work in the US and Canada.
English, Spanish, French, and Swedish.
Yes. Wave introduces itself as an AI interviewer, in the browser and on the phone, and the consent lines name the AI services behind it. People agree before it starts.
You choose for each project. With audio off, Wave keeps the words and not the recording. With it on, recordings are deleted on the schedule you set.
Wave doesn’t supply a panel. You invite your own customers, staff, clients, or members.
In the browser, people read what happens to their answers and agree before Wave says anything.
Every finding comes from someone who spoke, and Wave doesn’t simulate anyone. It isn’t a statistical sample of everyone.
Turn recording off for any project, or set when recordings are deleted. Phone calls save transcripts only. Transcripts have no automatic deletion schedule yet.
Interviews run on OpenAI models, and those AI services don’t train on what people say. Data is stored on Cloudflare D1 and R2.
Wave has no SOC 2 or ISO 27001 certification today, and it isn’t set up for HIPAA.
Shared-ground views, asking questions of your results, each person choosing how they’re credited, and reading back what the group said for a vote.
We write the Script with you, run the interviews, and walk your team or board through what people said. That’s Polk’s consulting work, with Wave doing the interviews.
Wave is the interviewer we built for our own discovery work